Shipping information

Last updated: 10 October 2026

Production after ordering

Our products feature fixed, non-personalised DearTail artwork. Many items are printed or produced by an integrated production partner after your order is placed. You do not submit photos, names or other design instructions.

The estimated delivery time combines production and transit. The delivery estimate and available shipping methods for your address are shown before you place the order.

Dispatch and tracking

Once dispatched, we send a shipping confirmation. Where the carrier provides tracking, the message includes a tracking link or number. Multi-item orders may arrive in separate parcels.

Delivery address

Check your delivery address carefully before placing the order. Contact service@deartailstudio.com immediately if it is wrong. Changes are only possible before production or dispatch begins.

Delays, loss and transit damage

If a parcel is substantially overdue, tracking has not moved for an unusual period, or goods arrive damaged or incorrect, contact us with your order number. Your statutory rights remain unaffected.

Customs and import charges

If customs duties or import charges apply outside the stated delivery area, they are shown before checkout where required or must be paid by the recipient under applicable law. Deliveries within the EU are generally not subject to import duties.